This policy is effective October 2017
Your privacy is important to Altera Oils (hereinafter referred to as 'Altera Oils'). This policy explains how Altera Oils collects, uses, discloses and retains your information.
'Personal information' means information about an identifiable individual that allows someone to identify or contact you, including for example, your mailing address, email address or telephone number.
How Altera Oils Collects Your Personal Information: You may be asked to voluntarily provide your personal information to Altera Oils anytime you are in contact with Altera Oils including when you purchase products or services from Altera Oils through websites, pop-ups or events. In these circumstances you may choose not to provide certain requested personal information, but as a result you may not be able to purchase products or services, or access or use certain features of Altera Oils' websites. When you purchase something from our website, as part of the buying and selling process, we collect the personal information you provide us. You must provide contact information such as your name, email address and shipping address, and financial information such as credit card number and expiration date, otherwise Altera Oils cannot process your order. Altera Oils uses this information for billing purposes and to fill your orders. If Altera Oils has trouble processing an order, Altera Oils will use this information to contact you.
Email marketing: With your permission, we may send you emails about the Altera Oils store, news, special offers, promotions, new products and other updates. You may unsubscribe at any time.
Altera Oils may disclose your personal information if required to do so by law or if you violate the Altera Oils Terms of Service.
Altera Oils' website is hosted on Shopify Inc. Shopify Inc. provides Altera Oils with the online e-commerce platform that allows Altera Oils to sell products and services to you.
Your data is stored through Shopify’s data storage, databases and the general Shopify application. Shopify stores your data on a secure server behind a firewall.
If you choose a direct payment gateway to complete your purchase, then Shopify stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After it is complete, your purchase transaction information is deleted.
All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, Mastercard, American Express and Discover.
PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
Altera Oils uses certain third-party services on its websites. In general, the third-party providers used by Altera Oils will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to Altera Oils.
However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information Altera Oils is required to provide to them for your purchase-related transactions.
For these providers, Altera Oils recommends that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.
In particular, remember that certain providers may be located in or have facilities that are located in a different jurisdiction than either you or Altera Oils. If you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.
For example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act.
Other Websites/Online Services
Social Networking and Similar Situations
If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with an AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.
Accuracy and Access to Personal Information
You can help Altera Oils maintain the accuracy and completeness of your information (including you Altera Oils website account information) by notifying Altera Oils of any changes to your personal information by updating your Altera Oils website account information through Altera Oils' websites.
Cookies and Other Technologies
Age of Consent
By using the Altera Oils website, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.
Unsubscribing to Newsletters and Messages
You may choose to unsubscribe from Altera Oils' electronic newsletters and similar messages by using the applicable self-service unsubscribe procedure, for example, by clicking an 'unsubscribe' link in an email.
If Altera Oils is at any time acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.