Privacy Policy

Privacy Policy

This policy is effective October 2017

Your privacy is important to Altera Oils (hereinafter referred to as 'Altera Oils'). This policy explains how Altera Oils collects, uses, discloses and retains your information.

Please read this Privacy Policy carefully. By visiting and using the Site, you agree that your use of our Site, and any dispute over privacy, is governed by this Privacy Policy.

Your Consent

When you provide Altera Oils with your personal information, you consent to Altera Oils' collection, use, disclosure and retention of your information in accordance with this Privacy Policy and as otherwise permitted by law.

Personal Information

'Personal information' means information about an identifiable individual that allows someone to identify or contact you, including for example, your mailing address, email address or telephone number.

How Altera Oils Collects Your Personal Information: You may be asked to voluntarily provide your personal information to Altera Oils anytime you are in contact with Altera Oils including when you purchase products or services from Altera Oils through websites, pop-ups or events. In these circumstances you may choose not to provide certain requested personal information, but as a result you may not be able to purchase products or services, or access or use certain features of Altera Oils' websites. When you purchase something from our website, as part of the buying and selling process, we collect the personal information you provide us. You must provide contact information such as your name, email address and shipping address, and financial information such as credit card number and expiration date, otherwise Altera Oils cannot process your order. Altera Oils uses this information for billing purposes and to fill your orders. If Altera Oils has trouble processing an order, Altera Oils will use this information to contact you.

Email marketing: With your permission, we may send you emails about the Altera Oils store, news, special offers, promotions, new products and other updates. You may unsubscribe at any time.

Disclosure

Altera Oils may disclose your personal information if required to do so by law or if you violate the Altera Oils Terms of Service.

Altera Oils' website is hosted on Shopify Inc. Shopify Inc. provides Altera Oils with the online e-commerce platform that allows Altera Oils to sell products and services to you.

Your data is stored through Shopify’s data storage, databases and the general Shopify application. Shopify stores your data on a secure server behind a firewall.

Payment:

If you choose a direct payment gateway to complete your purchase, then Shopify stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After it is complete, your purchase transaction information is deleted.

All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, Mastercard, American Express and Discover.

PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

For more insight, you may also want to read Shopify’s Terms of Service (https://www.shopify.com/legal/terms) or Privacy Statement (https://www.shopify.com/legal/privacy).

Third-Party Services

Altera Oils uses certain third-party services on its websites. In general, the third-party providers used by Altera Oils will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to Altera Oils.

However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information Altera Oils is required to provide to them for your purchase-related transactions.

For these providers, Altera Oils recommends that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.

In particular, remember that certain providers may be located in or have facilities that are located in a different jurisdiction than either you or Altera Oils. If you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.

For example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act.

Once you leave Altera Oils website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or Altera Oils Terms of Service.

Other Websites/Online Services

Altera Oils' website and online services may contain links to other websites or online services. When you click on those link you are contacting another website or service and they may direct you away from the Altera Oils website. Altera Oils has no responsibility or liability for, or any control over, those other websites or services or their collection, use, disclosure, and retention of your personal information. Altera Oils is not responsible for the privacy practices of other websites or services, and encourages you to read their privacy policies and terms of use.

Social Networking and Similar Situations

When you use certain aspects of Altera Oils' websites or other services, or post information to other social networking sites (for example, there may be links to Altera Oils' Facebook, Instagram, Twitter or Pinterest pages, or you may be able to 'like' a product on your Facebook or Instagram account or 'pin' a product on your Pinterest account), the personal information that you post or share in connection with these third-party sites is visible to other persons and can be read, collected, used and disclosed by other persons, including to send unsolicited messages. As will be evident, in such a case, you will be leaving Altera Oils' website and entering the third-parties website. Any information provided to such third-party social networking sites and other sites is governed by their own privacy policies, which you may read on the applicable site. You are solely responsible for the personal information that you choose to post or share in those situations. Altera Oils has no control over, or responsibility or liability for, the use, disclosure, and retention of the personal information that you disclose in those situations, and the use, disclosure, and retention of the disclosed information is not subject to this Privacy Policy. Please use caution when disclosing your personal information in those situations.

Security

Altera Oils retains your personal information for the period necessary to fulfill the purposes outlined in this Privacy Policy or such longer retention period as may be required or permitted by applicible law. To protect your personal information, Altera Oils takes reasonable precautions and follows industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.

If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with an AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.

Accuracy and Access to Personal Information

You can help Altera Oils maintain the accuracy and completeness of your information (including you Altera Oils website account information) by notifying Altera Oils of any changes to your personal information by updating your Altera Oils website account information through Altera Oils' websites.

Cookies and Other Technologies

Altera Oils' websites, online services, email messages and advertisements may use 'cookies' and other similar technologies such as web beacons, pixel or gif tags, and action tags. These technologies collect information that assists Altera Oils in improving products and services, advertising, customer communications and shopping experience. For example, Altera Oils may use information collected through cookies and similar technologies to recognize the user of Altera Oils' websites, determine a user's general location to tailor the website content to that user's location, track use of the websites, offer personalized web page content, information and advertisements, and otherwise facilitate and improve the website experience. You may choose to decline or disable cookies if your web browser permits, but doing so may affect your ability to access or use certain features of Altera Oils' website. Altera Oils may use web beacons, pixel or gif tags, and action tags to confirm that email messages have been delivered and opened. You may opt-out of receiving emails in accordance with this Privacy Policy.

Age of Consent

By using the Altera Oils website, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

Unsubscribing to Newsletters and Messages

You may choose to unsubscribe from Altera Oils' electronic newsletters and similar messages by using the applicable self-service unsubscribe procedure, for example, by clicking an 'unsubscribe' link in an email.

Changes to This Privacy Policy

Altera Oils reserves the right to modify this privacy policy from time to time by posting a new version of this Privacy Policy on Altera Oils' website at www.alteraoils.com. Altera Oils' collection, use, disclosure and retention of your personal information will be governed by the version of this Privacy Policy in effect at that time. Your continued dealings with Altera Oils subsequent to any changes of this Privacy Policy will signify your consent to the collection, use, disclosure and retention of your personal information in accordance with the changed Privacy Policy. It is your responsibility to review this page from time to time to review any changes since the last version.

If Altera Oils is at any time acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.

If you have questions about our Privacy Policy, please direct them to our Chief Privacy Compliance Officer via info@alteraoils.com

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